My after only a few months stopped dysplaying electricity usage.
Called SP and they were adamant they would not send a new unit or a engineer to check on it.This goes againt Consumer Rights Act 2015 section 9
As a consumer you have the right to expect Goods to be of satisfactory quality and have reasonable durability.Then after a few emails back and forth a new unit was sent to my home... but they will not sent anyone to pair it with the smart meter meaning it is a worthless piece of electric garbage with no function.
Called again and they , again provided the wrong information that the IHD wouldagain pair automaticaly.; IT IS NOT TRUE.
When I told them this information was incorrect they said even so they would not sent an enginneer to pair it up.
It is the first and last time I will ever get my energy from SP. They do not deserve my money.
I will be pursuing this further in court if need be.
@pepetideo It is very common for the display units to lose contact and then reconnect again after a few days or weeks. This is caused by updates put out by the suppliers. If you keep trying with your IHD it will probably reconnect eventually. This is very common across all suppliers. My British Gas IHD keeps losing contact and then reconnecting. It does not need an engineers visit. Your new IHD is useless without being paired with an engineers password.
@pepetideo Sorry to hear all this, do SP receive your meter readings? If no then the problem may be your meter, if yes then the problem is only with the IHD. The system works by the electric meter doing all the communication, if you are getting gas on the IHD then it means the electric meter is working in that respect. The IHD does not send any data out, it only works inside your house to enable you to see the meter data without going to read the meters yourself. I can understand that you want the IHD to work correctly but many people ignore them and the main benefit of smart meters is to send meter readings to the supplier and get accurate bills and eventually variable tariffs by time of day.
Just as an example to illustrate this...
During the 3 months my IHD was broken my electreicity usage went up significatly. The reason for this is still not exactly clear but ... because I did not have an easy way to monitor what was going on I only realised it after I got a message from SP that they needed to increase my DD from about 30 pounds to 90 to over the shortfall.
I still contend that something is wrong with the way my smart meter is charging me (I have solar panels) and since the smart meter was installed my bills when up 30% ... SP tells me it is not connected ... and I guess I need to trust them... which after the way this has been poorly dealt with ... is pretty hard.
@pepetideo There is a lot of information on this forum about solar power and meters. It is quite possible for the system to be set so that you are charged for the power you generate as if it came fom the supplier., That seems to be the case for you. It could also be the root cause of your IHD not working properly. Sorry to annoy you about the need for an IHD but believe me that they very frequently do not work and people accept that situation.
@pepetideo Here is one such comment