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Incorrect Tariff on SMART meter
We recently had a new SMART meter installed however the Tariff costs displayed do not match those on our most recent Fixed Online April 2018 v3 bill. Additionally it appears that we are using 3x more gas than with our old meters. Could there be an issue with the installation?
7
comments
Re: Incorrect Tariff on SMART meter
Hi, I think its still a fair bit higher. I assume that this is not what actual billing is based on though??
posted by
Eilidh
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2 years ago
Eilidh
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2 years ago
Re: Incorrect Tariff on SMART meter
Hi @fjw, could you possibly post an image of the IHD where it shows the higher cost on this thread? This will allow me to double check which view is being displayed to you and let me know if I think it may require our customer service team to rectify for you.
Re: Incorrect Tariff on SMART meter
Is there an email address I can send you the pictures as I can’t seem to post them from my phone.
Re: Incorrect Tariff on SMART meter
We had a mart meter installed this week and the tariff is blank. When is this populated?
Re: Incorrect Tariff on SMART meter
Good luck with that. After a month of badgering them I got a phone call today to say that it seem your SMART meter isnt working as hasnt been working since we installed it (nearly a year ago!!!!!!!!!!!!!!!!!!)
So at some unspecifed date they ar going to send an engineer to look at it
Re: Incorrect Tariff on SMART meter
Resolved my issue in that I was looking at the combined reading for a tariff. I now realise they are set seperatley for gas and electricity. So far seems to be working Ok but time will tell.
