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posted by Gillyallan | A year ago
Re: New smart meter, no gas reading
No. I believe once you have a smart meter you're stuck with it.
What's your IHD like? Is it like this one pic attached.

posted by TPS | A year ago
Re: New smart meter, no gas reading
My IHD is similar but not quite the same.
Got the usual excuse that it takes a Luke of weeks to sync up. Total rubbish. I also noted the tariff on the meter in settings -account info is not correct so the billing it shows will be rubbish anyhow.
I did find that under settings meter Info On the IHD I can see The actual meter readings of both gas and electric meters, so the IHD is getting the information from the meters just fine. So it must be simply the software on the IHD that is junk.

Scottish power were uninterested in the issue. They just want to tick the box to say another smart meter installed in order to hit the regulator target. They could not care less if they actually work or not. Support even stated the IHD was an add-on and they will only take a reading every 3 months for the bill process so I guess none of their processes have been updated to use the new technology. I guess because they know it does not work.

Like smart motorways, smart meters are not very smart.......

posted by TPS | A year ago
Re: New smart meter, no gas reading
All of a sudden this morning it started displaying for both meters again.

Any idea how to correct the tariff charge set on the device?

posted by Pugwashuk | 10 months ago
Re: New smart meter, no gas reading
Ha I’ve been told it can take 6 months before the gas readings start.
Not a very smart meter is it !

posted by Lydia63 | 10 months ago
Re: New smart meter, no gas reading
My smart meter worked fine for 2 weeks now just shows as looking for updates no readings since 3rd December no idea what to do

posted by Zeke | 9 months ago
Re: New smart meter, no gas reading
Has anybody have anything positive to say about smart meters?

posted by Monica | 9 months ago
Re: New smart meter, no gas reading
My smart meter no gas come through it, it’s says that one of the valves are of. What should I do in this situation in the middle of the winter 🙄 me and my 3 month old baby we going to freeze ffs

posted by Jwahid | 5 months ago
Re: New smart meter, no gas reading
This is exactly what's happened to me today! Any resolution yet?

posted by pakito54 | 5 months ago
Re: New smart meter, no gas reading
I am asking you to install gas and electric meters because I do not have one

posted by DavC1 | 5 months ago
Re: New smart meter, no gas reading

@pakito54    If you want to get a smart meter ask customer services, the community cannot help you.