Myself and my mum have been onto Scottish power regarding the electric prices, smart meters, solar panels ECT.
We have been ripped off and robbed of £££, we have solar panels installed by our housing association that are to generate our power and what is left over goes to our landlords, this has been rolled out across Suffolk county council homes.
Before we had electric powered meters we had dumb/single phase meters which you could easily read and could see run backwards when the solar panels were working.
Every company we go to say they will replace our meters back to dumb meters then to not do the job and in Scottish powers case have acted dumb and flat out refused to replace the meters as they are "not faulty" Cleary they are faulty as we do not benefit from our solar panels as we once did.
I've been with Scottish power a few months now and I'm having so many issues with prices, readings and customer service. Having depression and anxiety really makes my situation more complicated as I struggle to call them up, struggle to take correct readings and struggle with finances changing unexpectedly.
Even now they are telling me I can't even have a smart meter installed after refusing to chance the already problematic meter. They are not taking the difficulty away for me of taking correct readings which is causing me unwanted stress.
As for solar panels being compatible, even the person who invented the smart meter asked for it to be removed as it didn't work properly with solar panels so there is a clear problem.
From paying only £20 a month maximum on a top up meter just for electric which is meant to be more expensive, I am now paying equal to £40 a month just in electric!! It is outrageous especially when we have had so much sunny weather this summer, my solar panels should have been saving me a few hundred between April and September and would have been non existent in cost of electric.
There is a real serious problem here folks.
Hello kelace. Read through the community and search for solar panels. It is often reported that the installer wires up the system so that it records the panels output as power input from SP. The solution is to get the wiring changed and ask for compensation from SP. Your Feed in Tariff data will tell you how many kWh you have been overcharged. The solar panel association knows about this problem and could also give you advice.