I recieved a letter telling me my tarrif ends on 30/4/2020. I have tried to get in touch by phone but no good. I ogged in to my account saw a goodbye notice on my dual fuel but I have never said i was leaving SP. also when the automated phone call told me my ammounts. for February/March SP has taken £200 and some punds from my bank acccount. I have had to sign up again and give my bank details. I am 84 years old and disabled and all this has made me feel very depressed as I ccannot get through to them at all. I hope someone from SP . Thank you. I was on the phone for 2 hours yesterday trying to get a person. an hour today. Wendy Bennetts
How is my October complaint about being given a Help line by SP for new customer from Tonik that does not privide a Premium Service oe even any service? When will i get mt £24 back. ?
Other Info. Scammers are moving from "Greed" to "Need" to hook in vulnerable people. Its not that I am thick. Call came in offering a reduction in my annual boiler service. [due next week, so accidentally great timing). Do I want to reduce it to £30 per annum (a bit low!!) but might have been to £90. My answer 1. Yes please. Second Question: What is the age of your boiler? (Now I should have said 55 years - which it was 3 years ago) but my Answer: 2) Why do you not know this already? There anwer:2 etc until they hang up.