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Prepayment key

posted by cchriskelly | 4 years ago
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.
14 comments

posted by  Gordon | 4 years ago
Re: Prepayment key

Hi @cchriskelly, if you have credit on your electricity meter before the call centre closes on a Saturday then your electricity meter will stay on until the call centre re-opens on the Monday morning. Did you find this was the case? To order a new key you have either do this via your online account or call our customer service team on 0800 027 0072. 

posted by Lindar | 4 years ago
Re: Prepayment key
Just before Xmas I lost my prepayment card. No outlets in my area had these replacement cards. Ended up putting the code on a different supplier code as advised by a retailer. Phoned SO customer services several times no help what so ever. 82 year old mother lives with me very cold house for 3 days (weekend) Promised a card with a credit on it to replace the £10 lost customer services blamed Xmas for the delay needless to say still waiting Jan 7th. SO need to listen to the calls I made and review their emergency procedures for circumstances like this. Also ensure that retailers have stocks of these cards.

posted by Fatherjack1 | 3 years ago
Re: Prepayment key

No this does not happen, as we had money on our meter when the customer services closed on Saturday, and now it's Sunday it has gone off

posted by DrRichard | 2 years ago
Re: Prepayment key
How can I get a prepayment key today, being a Sunday? The electricity's gone off since Saturday evening and there's no customer service to talk to? How can one order a prepayment key online?

posted by Kymj | A year ago
Re: Prepayment key
How do you order a payment key online? Been backwards and forwards best part of an hour on the app. Had meter fitted 5 days ago, but havnt recieved a payment key. Cant contact customer services, and email response is generic!

posted by KAS | A year ago
Re: Prepayment key

Is there problem with pay points today not being able to take Scottish power fobs , I tried tesco st Leonard's ek and rs mcolls not working ?

posted by sarahcampbell | A year ago
Re: Prepayment key

@cchriskelly wrote:
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.


I am currently sitting with no electricity as it cut off at 7.20 tonight, I went to top up and my fob isn't working a cant get a hold of anyone and now really don't no what to do 

posted by Tru44 | 11 months ago
Re: Prepayment key
I can't speak to anyone as its new years eve and my dog has chewed my eletric key.
I have 2p left and have already used the emergency.
I can't get online so I don't know what to do. I have chemo meds and biologic injections in the fridge that need to stay cold.
If I manage to find a scottish power key can I activate it by just putting it in my meter because I can't get a code as they are now closed for 3 days

posted by Serena1 | 6 months ago
Re: Prepayment key
I’ve had no electric since Saturday I’ve bin messed about so much my meter got changed without me being home they didn’t leave me a key I’ve had to thrown all my food away after me doing a shop Friday this is disgusting how you can leave me with no electric I have a 3 and 13 year old I’ve bin everywhere for a key and nowhere’s got any the women I spoke didn’t give me a code to get even tho I asked for one I’ve tryed phoning again and who ever I spoke to hung up on me I will be taking this further because I’m not happy atall