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Prepayment key

posted by cchriskelly | 3 years ago
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.
7 comments
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posted by  Gordon | 3 years ago
Re: Prepayment key

Hi @cchriskelly, if you have credit on your electricity meter before the call centre closes on a Saturday then your electricity meter will stay on until the call centre re-opens on the Monday morning. Did you find this was the case? To order a new key you have either do this via your online account or call our customer service team on 0800 027 0072. 

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posted by Lindar | 3 years ago
Re: Prepayment key
Just before Xmas I lost my prepayment card. No outlets in my area had these replacement cards. Ended up putting the code on a different supplier code as advised by a retailer. Phoned SO customer services several times no help what so ever. 82 year old mother lives with me very cold house for 3 days (weekend) Promised a card with a credit on it to replace the £10 lost customer services blamed Xmas for the delay needless to say still waiting Jan 7th. SO need to listen to the calls I made and review their emergency procedures for circumstances like this. Also ensure that retailers have stocks of these cards.
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posted by Fatherjack1 | 2 years ago
Re: Prepayment key

No this does not happen, as we had money on our meter when the customer services closed on Saturday, and now it's Sunday it has gone off

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posted by DrRichard | A year ago
Re: Prepayment key
How can I get a prepayment key today, being a Sunday? The electricity's gone off since Saturday evening and there's no customer service to talk to? How can one order a prepayment key online?
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posted by Kymj | 8 months ago
Re: Prepayment key
How do you order a payment key online? Been backwards and forwards best part of an hour on the app. Had meter fitted 5 days ago, but havnt recieved a payment key. Cant contact customer services, and email response is generic!
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posted by KAS | A month ago
Re: Prepayment key

Is there problem with pay points today not being able to take Scottish power fobs , I tried tesco st Leonard's ek and rs mcolls not working ?

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posted by sarahcampbell | A month ago
Re: Prepayment key

@cchriskelly wrote:
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.


I am currently sitting with no electricity as it cut off at 7.20 tonight, I went to top up and my fob isn't working a cant get a hold of anyone and now really don't no what to do