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Prepayment key
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.
14
comments
posted by
Gordon
|
5 years ago
Gordon
|
5 years ago
Re: Prepayment key
Hi @cchriskelly, if you have credit on your electricity meter before the call centre closes on a Saturday then your electricity meter will stay on until the call centre re-opens on the Monday morning. Did you find this was the case? To order a new key you have either do this via your online account or call our customer service team on 0800 027 0072.
Re: Prepayment key
Just before Xmas I lost my prepayment card. No outlets in my area had these replacement cards. Ended up putting the code on a different supplier code as advised by a retailer. Phoned SO customer services several times no help what so ever. 82 year old mother lives with me very cold house for 3 days (weekend) Promised a card with a credit on it to replace the £10 lost customer services blamed Xmas for the delay needless to say still waiting Jan 7th. SO need to listen to the calls I made and review their emergency procedures for circumstances like this. Also ensure that retailers have stocks of these cards.
Re: Prepayment key
No this does not happen, as we had money on our meter when the customer services closed on Saturday, and now it's Sunday it has gone off
Re: Prepayment key
How can I get a prepayment key today, being a Sunday? The electricity's gone off since Saturday evening and there's no customer service to talk to? How can one order a prepayment key online?
Re: Prepayment key
How do you order a payment key online? Been backwards and forwards best part of an hour on the app. Had meter fitted 5 days ago, but havnt recieved a payment key. Cant contact customer services, and email response is generic!
Re: Prepayment key
Is there problem with pay points today not being able to take Scottish power fobs , I tried tesco st Leonard's ek and rs mcolls not working ?
Re: Prepayment key
@cchriskelly wrote:
I have lost my electricity key and in due to run out of credit. No one answering phones until Monday now, is there any way I can top up or use my emergency credit without needing my prepayment key? Thanks.
I am currently sitting with no electricity as it cut off at 7.20 tonight, I went to top up and my fob isn't working a cant get a hold of anyone and now really don't no what to do
Re: Prepayment key
I can't speak to anyone as its new years eve and my dog has chewed my eletric key.
I have 2p left and have already used the emergency.
I can't get online so I don't know what to do. I have chemo meds and biologic injections in the fridge that need to stay cold.
If I manage to find a scottish power key can I activate it by just putting it in my meter because I can't get a code as they are now closed for 3 days
I have 2p left and have already used the emergency.
I can't get online so I don't know what to do. I have chemo meds and biologic injections in the fridge that need to stay cold.
If I manage to find a scottish power key can I activate it by just putting it in my meter because I can't get a code as they are now closed for 3 days
Re: Prepayment key
I’ve had no electric since Saturday I’ve bin messed about so much my meter got changed without me being home they didn’t leave me a key I’ve had to thrown all my food away after me doing a shop Friday this is disgusting how you can leave me with no electric I have a 3 and 13 year old I’ve bin everywhere for a key and nowhere’s got any the women I spoke didn’t give me a code to get even tho I asked for one I’ve tryed phoning again and who ever I spoke to hung up on me I will be taking this further because I’m not happy atall
