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Reset password not working

posted by hanka1786 | 7 months ago
I try to reset my password for my online account but never comes back link with new password I ve got new smart meter and I cant top up online becuase I dont remeber my password. I try to call today but not a chance speak with somebody
13 comments

posted by asdfg | 7 months ago
Re: Reset password not working

  i am having the same problem. 

posted by DavC1 | 7 months ago
Re: Reset password not working

https://www.scottishpower.co.uk/energy-efficiency/smart-meters/prepayment-guide

you can top up in a shop as well as online. 

posted by PETR78 | 7 months ago
Re: Reset password not working
Hello! What I need to do to make new password?

posted by Dmh | 7 months ago
Re: Reset password not working
I can't sign in at all, I'm new to this and when I try to register it says I'm already registered?? Baffled

posted by henryvws | 7 months ago
Re: Reset password not working

I am a new customer trying to change the password on my acccount but it keeps telling me that I ant reset password. I hae gone out and back in sveral times but it is the same each time. Help p,lease

posted by trickynikki49 | 7 months ago
Re: Reset password not working
Trying to set up a new account but every time it keeps on saying wrong username or password

posted by Glitz | 7 months ago
Re: Reset password not working
I am unable to access my passwords and the link isn't working

posted by paul3 | 7 months ago
Re: Reset password not working
Absoloute joke of an IT setup, no emails arrive to allow you to reset your password. Garbage

posted by Kozmic80 | 6 months ago
Re: Reset password not working
Sooooo frustrating, you register and then your password doesn't work, when you try and reset it doesn't send you the link!! 90mins to get through on the phone - still not fixed, worst customer service EVER!