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SMART Top-Up app Down but need to top-up

posted by JohnJT91 | A year ago

I have used my emergency credit this morning & i need to top up but the app is down & i have a Samrt meter, how else can i top up?

3 comments

posted by Davc | A year ago
Re: SMART Top-Up app Down but need to top-up

Sorry you must wait until the help line opens on Monday morning, we had a lot of these problems last weekend.

posted by MJR | 3 months ago
Re: SMART Top-Up app Down but need to top-up
I have been unable to top up my smart meter via the app since Saturday. On the app there is no option to top up, my HHTUTRNs is not working I get “Top-up rejected”. Through the help chat on the app I was given a bar code to top up at the supermarket. I have been to coop and topped up by £20, but this still has not worked.

posted by sarahgriffiths2 | 4 days ago
Re: SMART Top-Up app Down but need to top-up
I am on emergency credit and I want to be able to top up but the app doesn't work and I am unable to do it online