i am having a nitemare with scottish power customer service is very unhelpful . We moved to our bungalow in December 2019 and the gas and electric was supplied by scottish power , i have always been a british gas customer but decided to try SP .The meters installed were old prepayment which they said the end of january they would update them to smart meters . The meter fitter came and said he had never fitted a gas smart meter before and that became a pantomine as he was guided by someone over the phone ! that said meter is very wobbly .. everything worked ok for 6 weeks until 2 weeks ago the inhome smart display stopped working and just reads locating balance and after following all the guidelines to reset nothing still doesnt work , the app on my phone doesnt work to top up either or use the chat online option . I have rang SP several times who say they wont replace the broken in house display until the next smart meter phase is in my area ! they told me to top up with them which i did and the money never went on the meter then I had to prove the money left my account for them to give me a UTR number which is so much fun to enter in meters that are positioned in very small places after 1hour of trying they excepted the amount but ive been told I have to do this every week until the app is mended ????? its an absolute joke . Scottish power then said they cant make an appointment over the phone to get the wobbly meter checked and i have to wait for the next phase of smart meters to be availiable ! what a company !!!!
The IOS version is the pits. Never had a problem with the Android version. The IOS version on either IPhone or IPad keeps telling me my log in details are incorrect. I have the latest version of IOS. Have uninstalled and reinstalled the App numerous times and carefully typed in the correct information. No one at Scottish Power seems particulary bothered in this matter
They take your money via the app but it never arrives on the meter and to add insult to injury the 20 didgit utrn number flashed off the screen and i cant get it back all helplines are closed and the online chat has disappeared. I called them 4 weeks ago for a statement still waiting. Once i get it im changing supplier ive had six months off hell with these idiots.