I have the same! I made it yesterday, and today when I checked my account again was info about meter reading, so I did it again and nothing changed.
How long we have to wait for that? How many times we should give them that meter reading? :/ I wanted ask them on chat, it's available on app, but i can't do nothing because of that reading :/ so ennoying
I am actually stuck switching from one Scottish Power tariff to another one.
First sign of warning was that instead of "dual fuel" my new account with them has been saying "Gas only", but I figured they'd get around setting that up properly.
It seems like I would need to give my gas meter readings to progress things online but I am getting an error message when I try to do that via the app. Trying to access my new account instead of the old just doesn't work via the webpage.
It's been almost 4 weeks they have started the switch. It seems impossible to talk to anyone over the phone or the chat, the latter just going entirely ignored.
I am quite tempted to just launch a new switch process with another supplier but I am worried about involving an extra party in this mess before it is sorted.
@dansky Switching a tariff does not involve setting up a new account. You need to discuss why this went wrong. Ring customer service 0800 027 0072
@dansky By the way this community forum is not the online chat..The chat is reached by clicking Complaints at the foot of the page and a new Chat window opens. Cheers