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Smart Meter EDMI GS-60B

posted by charlie_zgz | 2 weeks ago
Hi Folks, need your support as I need to urgently provide my gas readings and ny smart reader just shows the attached figures in the screen (although I follow the instructions of push the OK button to get the readings, nothing happens). And instead it just appears a figure of Vbat?…please help!
5 comments

Top answer

posted by charlie_zgz | 2 weeks ago
Re: Smart Meter EDMI GS-60B
Attached picture of smart reader screen

posted by DavC1 | 2 weeks ago
Re: Smart Meter EDMI GS-60B

@charlie_zgz   It looks like your gas meter needs a new battery, you can request it from customer services.    If your IHD is working you can get it to display the gas meter reading, it comes up under Meters in the menu. 

posted by charlie_zgz | 2 weeks ago
Re: Smart Meter EDMI GS-60B
Thank you very much DavC1, I cannot find any link, telephone number to call help center, do you know any phone number for this instance?. Thank you!

posted by DavC1 | 2 weeks ago
Re: Smart Meter EDMI GS-60B

@charlie_zgz   Customer services is 0800 027 0072      Good Luck

posted by charlie_zgz | 2 weeks ago
Re: Smart Meter EDMI GS-60B
Thank you,

Have called them yesterday and will get a technitian coming next week. Thank you all!