The installation was supposed to take place yesterday and after having been bombarded with text after text no one turned up and no smart meter was installed - a complete mess
@Custo Yes you are right it is a numbers game, whether they work or not. At least you have a smart meter that is no worse than a standard meter,and will work eventually. Meanwhile get used to reading it manually.
I had the same problem. Scottish Power promised me Sixty Pounds compensation for the failed installation - but then (after several phone calls to find out why I hadn't received the money) they changed their story and told me that the responsibility was Avoco's (the installer).
I phoned Avoco and they told me that the responsibility was Scottish Power's not thiers.
I'm pretty sure that you're entitled to compensation if they fit a smart meter and it doesn't work - but of course they'll do their best to avoid telling you about it/paying it if you find out about it.
I fully intend to complain to Ofgem force them to pay me my sixty quid and send another engineer out on the weekend to to get my smart meter working.
And for the fourth time they have rung me to cancel the installation. Complete joke, but at least this time they have given me 6 days notice. The last time they cancelled on the morning of the installation, despite an earlier tet reminding me of the appointment.