The installation was supposed to take place yesterday and after having been bombarded with text after text no one turned up and no smart meter was installed - a complete mess
@Custo Yes you are right it is a numbers game, whether they work or not. At least you have a smart meter that is no worse than a standard meter,and will work eventually. Meanwhile get used to reading it manually.
I had the same problem. Scottish Power promised me Sixty Pounds compensation for the failed installation - but then (after several phone calls to find out why I hadn't received the money) they changed their story and told me that the responsibility was Avoco's (the installer).
I phoned Avoco and they told me that the responsibility was Scottish Power's not thiers.
I'm pretty sure that you're entitled to compensation if they fit a smart meter and it doesn't work - but of course they'll do their best to avoid telling you about it/paying it if you find out about it.
I fully intend to complain to Ofgem force them to pay me my sixty quid and send another engineer out on the weekend to to get my smart meter working.