They only put these unworkable smart meters in to keep numbers up so it looks like they are complying with government but really they are just wasting so much of money resources and time.
@stpaulsview I can't see any evidence of lying in your comments. The customer service reps say what the IT department tell them to say. No doubt the displays were expected to be fixed in a certain time, but that has not been possible. It is a very large problem across the whole energy industry, people are not lying to you on purpose. The displays are going wrong everywhere and are best put away for now and tried again in the New Year.