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posted by pauline100 | 9 months ago
Re: Smart Meter not working - abysmal service

 They only put these unworkable smart meters in to keep numbers up so it looks like they are complying with government but really they are just wasting so much of  money resources and time.  

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posted by Steva | 7 months ago
Re: Smart Meter not working - abysmal service
Joined scottish power a month ago fixed 1 year deal, part of the deal is to have smart meters installed. Had them installed last week installer could not commission them or leave display and left my house without checking all the power was back on which it wasn't just as well we are not OAPs and I am a qualified electrician. No communication whatsoever from Scottish power so I called them and was told that I was on a waiting list to be commissioned up to 90 days long.
Totally regret signing up to this joke of a company.
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posted by stpaulsview | 6 months ago
Re: Smart Meter not working - abysmal service
Hardly the point though is it ! Others are correct, it's just a political numbers game at the customers expense !
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posted by stpaulsview | 6 months ago
Re: Smart Meter not working - abysmal service
Had mine installed & commissioned in July 2019, handset has never connected properly, the information from it is utter garbage & unusable. I have phoned on 4 occasions & have had various replies to the same question from, it will take 2-4 wks to "sync up" but it will settle down, ahh that's 4-6 wks to sync etc etc, oh the gas sender unit on the meter is interfering with the main electric sender unit which sends all info to us & we can see there is a problem with the gas but we can see your electric usage ok but take no notice of the home unit supplied there are useless, just put it away in the draw and forget about it, loads are complaining about them !! Truth is it's all disingenuous and a complete pack of lies, last I heard from them was last September & have just had an email saying they are aware there is a problem & could take up to ^ months to resolve, meanwhile we may ask for your readings !!!!!!!!!!!!!!!
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posted by Davc | 6 months ago
Re: Smart Meter not working - abysmal service

@stpaulsview   I can't see any evidence of lying in your comments. The customer service reps say what the IT department tell them to say. No doubt the displays were expected to be fixed in a certain time, but that has not been possible. It is a very large problem across the whole energy industry, people are not lying to you on purpose. The displays are going wrong everywhere and are best put away for now and tried again in the New Year.