I have had my smart meter since August 2017 but i am still receiving estimated bills. I thought we were supposed to recieve accurate usage bills that is the whole point to a smart meter???
Also i cannot figure out how to read the smart meter so i can send actual readings although i don't think i should have to do this. Getting close to leaving SP and trying someone new without a waste of time smart meter
Hello Janette, Read through the community comments, Estimates mean your smart meters are not sending in readings and need a visit from an engineer. A meter reader probably only checked the meters for safety and fraud and did not actually take a reading. You can take manual readings from your smart meters and send them in to get accurate bills.
On checking my bill and sending the current reading I find that somehow I owe £1316 how has this happened?
it is totally ridiculous especially as I have a smart meter .
Also my diect debit has been increased unilaterally .I had similar issues with my previous supplier and with the help of the ombudsman had a refund plus £60 from them.
I am a retired scada engineer at a major vietically integrated power and gas utility so consider myself qualified to comment.
I will cancel the next direct debit if I do not recve a satisfactory reply
regards f a ripleyl
@alan_ripley This forum is for customers and we cannot help with individual accounts, so ask customer services. 0800 027 0072.I am sure you know that sometimes smart meters do not transmit readings, and a reading after a long period of estimates can cause a sudden nasty correction.