I have come to the conclusion, that Scottish power does not know how to tell the truth. Namely that they are not able to install smart meters at this present time. so why not say so . Scotish Power are not up to the task, they are hopeless. I have been waiting since May, when the installer could not get Scottish Power to commission the electric meter. So he left without installing the gas meter. I am losing confidence with Scottish Power and wish i had never had anything to do with them. I am not even sure that they will get my consumption correct because the old electric meter was removed from my house and they have not yet registered the reading . Can they be trusted to get it right? I am not confident that they can.
@elleffsea Sorry to hear that. It sounds very complicated, I think you need to take your papers to Citizens Advice and ask for their help. It is very unusual to have such large amounts owing/ in credit.