Took a day of work to have a smart meter fitted today , after numerous text s , emails and even a phone call to remind me to be in ,,,,, slot booked 12-00 pm - 16.00 pm and guess what , no one turned up !
and after waiting nearly 45 minuets on the complaint line , guesse what ,, no one answered . !!
Tottaly disgusted with Scottish power , will be moving suppliers asap !!.
Don't forget that under the Standards of Performance Regs if engineers do not turn up, or are not adequately equiped for the job as they should reasonably understand it, the customer is entitled to £30 compensation for each failure. Where the £30 isn't paid within 10 days (from memory) a further £30 is due.
The regs for reference are The Electricity (Standards of Performance) Regulations 2015 and I would encourage anyone having issues with engineers to raise a formal complaint with the supplier at the earliest opportunity, stating the regs and requesting compensation. Once the complaint has been in place for 1 month it can be referred to the Ombudsman. In my case, I received £260 compensation from E.On, but had to fight them through numerous soul-destroying customer service calls, followed by a referral to the Ombudsman to receive compensation.
A complete waste of space so I am off to new supplier . Meter and cables eaten by rodent had tails replaced at my cost needed the meter replaced decided to go smart tried now for 6 weeks numberous calls, engineer booked for today had call at 08;45 no smart meter have sent photos begged borrowed witchcraft . I cannot deal anyore with SP . Goodbye SP
We've had 2 appointments to have our meter changed cancelled now. Our current meter is a weird one (it has 3 separate readings - day, night and heating) and seems to be incompatible with all other energy suppliers. We really want to change suppliers, as we are paying a ridiculous amount for our electricity, but until our meter is changed we are completely stuck with them.
Is there a way of getting our meter changed by someone other than Scottish Power, as they keep cancelling?
The first time we were told we were entitled to £30 compensation for the cancelled appointment, but this money doesn't seem to have appeared. Is it true that since they have not paid this within 10 days we are now entitled to another £30? And does this have to be paid into our Scottish Power account, or could we receive a cheque or bank transfer (we plan on switching supplier as soon as the meter is changed, so do not want money sitting in our Scottish Power account)?
Any help would be much appreciated, as we cannot afford for them to keep cancelling!
I've made three different appointments in the past year, all three were cancelled or 'no shows' without any prior contact from Scottish Power or their suppliers, utterly contemptible behaviour and shows how little they value their long term customers. Most recent 'no show' was two weeks ago, I spent over an hour on the phone to customer disservice only to be fobbed off with inappropriate excuses, no apology, no recompense & no follow up call to my complaint from the customer complaints department. Utterly useless.