My tariff came to an end in December but when it came to an end, I have been unable to switch due to a problem with billing.
I had an electricity smart meter fitted in September and although it is collecting and sending meter readings, no electricity bills have been generated leaving my account over £500 in credit. I telephoned Scottish Power and eventually managed to speak to someone after a very long wait. She said it would take 4 days to generate a bill for the electricity and then I owuld be able to change to a new tariff. Nothing has happened and no-one has been in contact with me since. I have tried calling again but was on hold and then cut off.