@HannahBance Hi I've been reading these problems there does seem to be something wrong with the computer top up system. SP don't work at weekends, no customer service and I doubt any IT service. SP don't read this forum but it has been useful and reassuring that many have had the same problem and know that it's a big problem which should get sorted urgently. . There is nothing the forum can do for you. In the future try to avoid going to low credit at the weekend because there are no emergency services after mid day on Saturday. Sorry for you, I hope you can go to a relative while you have no power at home.