I have stopped getting smart meter usage on the website for several weeks with just a message saying there is an issue and they are working hard to fix it (not working on it at all it appears to me). I get all the cureent and historical use readings on the smart meter device in the house OK. I am now having to read the meters and enter manual readings again to get any sensible billing from Scottish power. I have tried ringing the helpline several times but always give up as it is never anwsered. Anybody any ideas please?
becoming increasingly annoyed about this. I've spoken twice to SP and twice it's all apologies and we're aware and we're working on it - the script is getting old. what's made me even more annoyed is that my direct debit had moved from 66£ to £97 to £123 in the alst 3 months. not arguing about the cost - the readings are correct, I've checked, I knew we were using more (hot tub !!) and I wanted to know whow much more. But monitoring usage is made more difficult when you cannot see any usage graphs - being able to see and control usage, was that not the whole point of a smart meter ....... Sadly though, I'm taking some comfort that it is a widespread issue and not just me who cannot see usage.
Hi camcam, yes it is a common problem. But with your ihd you can easily see meter readings and if you save them in a spreadsheet you can analyse them as much as you want to. I know the smart system is supposed to do it for you, but this is a possible fix.
Good comment Aleian, but let's shed a tear for SP, they are under great pressure to install Smart meters, and their IT systems clearly cannot keep up, poor SP. If you have a choice delay a smart meter until 2020 and the system should work by then. If I were an IT manager in SP I would be working hard on a completely new system because the current one has been adjusted so much nobody knows what is wrong any longer.
Hi, I had this problem three months ago. In communication with support person or bot called Madhumita, ‘tech team working in it’ and presumably they are still working on it or have given up and gone to live on an island. Spoke to SP who said I could read the meter through the online account, but hey folks, that’s not working either. As I am remote from the house (hence the smart meter and app), it’s all a bit pants. Customer support team in Scotland are charming, but can’t help. Come on SP, person up and fix at least something. Need to know my money is well spent.....