@lindsayd We all wish things work would properly, but in your case the meters need to be read manually. If you do not send a reading you will get estimated bills. As you say your account has not updated since May and if it was me I would make sure it is updated to avoid disputes. Good luck with this.
We have a smart meter for electricity that was supplied by British Gas, and has been used by them and EDF and others, but not by Scottish Power. I wonder why. Are they going to fit later versions of smart maters?
the reason im leaving scottish power is they dont cater for old disabled people first of all you cant speak to anyone only machines secondly we are not fit nor trained to read smart meters and third whast the point of a smart meter if it cant be read by the suplier?
I had a smart meter at a previous property and didn't really find it very useful except that I could take the meter readings from the IHD.
In my new property I had meters installed simply to stop Scottish power contacting me about it.
With my new IHD it doesn't even display the current meter reading (like the old one used to).
What is the point if I now have to go to the meter to submit a reading?
I am sure the smart meter is useful to Scottish power for their agenda but to a consumer it is of little practical benefit.
Oh well as long a Scottish power can see the meter readings.
I have unplugged the IHD, so at least that will save some energy.
In my new property
Absolutely appalling service, took a day off work to await Scottish Power installing arranged smart meter. Engineer turned up, no apology and then without even looking at the gas and electric meters, said it wasn't possible to install a smart meter because the Gas needed a de mod kit and the electric couldn't be completed as it was raining. I feel totally conned as Scottish power assured me they could definitively install smart meters. I phoned the customer service number 0800 027 0072, the guy hardly spoke English and then told me there was nothing he could do. Interesting that I received a text message to say congratulations on fitting your smart meter, assume that so the engineers gets paid for his visit.
If you have a smart meter. Will/does your Direct Debit amount change when your are using more energy in winter etc or will it remain the same fixed price every month for the year. Accepting that you are not going to overspend your yearly estimate.