The standing charge and pence/kWh on my IHD are incorrect.
They are still showing the Tariffs that applied until Jan 2018 when I switched to PowerUp.
How do I get the IHD to show correct charges?
ie The Tariff I should see is the Tariff that applied when I bought my 2x6 month packages
I'm not on PowerUp, but I have the same problem. I moved to a new 2 year fixed tariff in June, but the standing and unit charges have not updated on the IHD. In fact, I'm not even sure that they updated when I signed up for a one year deal in June 2017. Does anybody from ScottishPower read these boards, or should I contact customer services?
Hi John, SP may read these comments but IHD tariff updates are another known problem, so don't expect too much. We all wish the SP IHD would allow users to update their tariffs, but it is supposed to happen remotely from SP, although it often does not work. The SP IHD seems to be a very basic early version and the newer colour multifunction IHDs from other suppliers look better.
Thank you for taking the time to reply, Davec. The IHD is pretty useless if the tariffs don't get updated. I might try phoning customer services, but they probably won't have a clue how to get the update done...
@eddiemac Your rates per kwh and standing charges are on the calculation page of your detailed bills. Usually standing charges are around 20p/day but they can be aup to 40p/day on certain tariffs. If you have gas and electricity there is a separate standing charge foreach fuel.