I have a similar problem whereby the electricity meter was commissioned but the gas meter wasn't in Feb 2019. As a result Scottish Power send me an e-mail each time the bill is due to ask for the meter readings. I rang them in May to ask why I needed to provide manual meter readings, and they weren't aware that the gas meter wasn't transmitting data. I was advised that this would be sorted, and 10 weeks later I'm still waiting. Rang them again today and I should receive an e-mail in 2 weeks advising what will be happening. It appears that Scottish Power haven't built into their system that if a smart meter isn't returning readings that this should be flagged up as an issue which needs to be sorted.
The IHD I have stopped talking to the meters after 2 weeks so I've unplugged it and I don't use it anymore.
I couldn't find anything on the Scottish Power web site on how to read the meters manually, and they were going to get a person to ring me to explain how to read the electricity meter. As I would have to provide security info to a person I don't know ringing me to tell me how to press buttons, I asked them not to bother.
Gas Meter Manual Reading - Model UNIFLO G4SZV The meter has three buttons in red marked A, B and C. Pressing any of them will display the total usage - make a note.
Electricity Meter Manual Reading - Model ACLARA SGM 1311 I have a Economy 7 smart meter (I was advised that when it was installed) and taking readings from the electricity meter is as follows:
1. Press button A - "Total Import" screen is shown (basically the total usage to date) 2. Press buttons A+B together - "Date" screen will appear 3. Press button A - "Time" screen will appear 4. Press button A - "Total Export" screen will appear (zero value as I don't have solar panels) 5. Press button A - "Standing Charge" screen will appear 6. Press button A - "Current Active Price" will appear 7. Press button A - "TOU Rate 1" screen will appear - day rate usage - make a note of this 8. Press button A - "TOU Rate 2" screen will appear - night rate usage - make a note of this 9. No need to press any more buttons as "TOU Rate 3" to 8 will follow along with "Mode of Operation" Credit Mode.
I hope this helps you and anyone else out there who is having s similar issue.