When I moved into my current property I applied for a smart meter having had one in the property before with SP. And I know we had Covid but I still haven't had any communication from SP . I apply every 3 months and nothing yet in my last place everything was done in a week. What does it take.
@Banoff It is unusual not to be offered a smart meter, usually energy companies spend a lot of time chasing after potential new installations. You might be in an area not covered by SP contractors or in a mobile phone signal dead area. Try British Gas EDF or Octopus for a better service.
Scottish Power cannot run a website properly so how you expect to run smart meters is just a joke .
Customer service is non existent you are directed to a live chat link which is hidden of course ,
If you can find the live chat link you will be directed to Gabriel Gnomes in a Mumbai call centre !
Forget about a smart meter with SP the in-house display does not work after 2 weeks if you call there help line after 2 hours you might be answered by somebody who has been sleeping on their desk and you are just a nuisance . After telling you to disconnect meter for 48 hours and dance round a full moon naked it should work . I am 63 and expected me to enter UTRN number s of 20 numbers on ground level meters you are having a