I've moved into a new build a few months ago and the property was prefitted with a smart meter.
After reciving the smart meter display, it was only displaying electricty information. I checked the meters outside and it looks like the electricty is the only smart meter? (It has flashing lights and signal strength LEDs but the Gas box is basic and only shows the gas readings).
Would this be correct and Scottish Power have only given me a smart meter for my electricty?
It's rather annoying because I still have to make manual readings everymonth for Gas where as the electricty readings are auto populated. My display readings only show half my energy consumption not allowing me to accuratly track costs. It seems a little pointless having a smart meter how its currently set up.
@mcrobbo Read he gas meter youself and send in the reading like we used to do. The screen will be blank at first but will show a reading if you press its buttons.
I have the opposite problem.
My smart meter was fitted last week, the IHD instructions are for a different meter, and the switch between gas and electricity doesnt work. I can see my gas, but cant see electricity. Amey fitted it, if thats significant. Bit scary that the guy is trusted to fit a gas meter, but cant plug in a display and check it works! How do you get this resolved?
Yes I thought it was odd too.
So I ask again , how does one obtain resolution to this odd phenomenon. Its a brand new installation and it doesnt work.
Maybe it would be easier if I switched to Eon or Octopus. Their electricity and gas are cheaper, and their customer service cant be any worse.
Could it be that your IHD is actually showing the electric reading and is wrongly labelled because it is the wrong sort of IHD? What readings do the actual meters show? Anyway the setup is wrong and if SP will not fix it then do try a better supplier. If you are in a new build how are your neighbours getting on? Very mysterious.
Hello Kal It may be a problem with your display unit, or it may be that the gas meter is not paired with the electric meter in order to send in readings. Take a manual reading from your gas meter (press its button to wake it up) and send it in to SP.