Good afternoon all.
How disappointed am I? Booked afternoon off work, an engineer arrived, was told he could only do the electric and not the gas, he fitted the electric connection. I then waited another hour to be told that I couldn't have one at all!!
Have been speaking to customer services for the past 2 months for them to get it sorted, with no luck at all. All they have been saying is that the company will be in touch to arrange a time to fit the smart meter. They then have the cheek to send mails about me having to submit readings!!
Another month has passed and I have got no further with the fitting company or Scottish Power.
This has to be the worst experience I have ever had with a utility company, they weren't the cheapest but they promised so much!!!
I will give it till the end of next week and then I will be searching for another supplier!!!
I will also be warning other possible customers of the poor standards of service they will be getting!!
From a very angry customer about the whole situation......
My smart meter has never worked since it was installed either
Scottish Power helpdesk is non-existent.
We are still waiting on ar refund for being double charged for maintenance AFTER we stopped it !
Complaint handing is also non existent
I only stay with SP because they handle my solar power input. There is no easy way to transfer this to another provider.
@Sheff Hi, Did you say SP have your Feed in Tariff account? If so it is separate to your energy account and if you switch supplier the FIT would stay with SP. All FIT tariffs are set by Ofgem and there is no benefit in switching them so there is no machanism for doing so. Go ahead and find a new supplier for your fuel.
@Pav It is a common problem. It depends on location as well as distance, for example if the gas meter is outside and the electric meter inside the house.
The most important meter to have working is the electricity, this will one day give you cheap off-peak power. Gas is not likely to benefit from those tariff changes, you either need to keep warm or not.
The nuisance is you still have to read your gas meter and send in readings, but you can do that just a few times a year so it is not a great chore. Good times to send readings are the end of the winter and the start of the winter. Gas consumption in Spring and summer is usually quite low. About 4 times a year would be good.