Hi all. Anyone have any experience with the phone app which up to now I have found to be very good using it regularly to submit meter readings. We had a smart meter (elec - still waiting for the gas one) fitted a few months ago and it all works very well. A couple of weeks ago the current reading from the smart meter went from the phone app. If I go on-line on my lap top, the current reading shows correctly, but is blank on the phone app. I've tried to find something in 'settings' in case I've inadvertantly altered something but can find nothing there. The meter obviously works as it's sending readings to SP, just no longer showing on the phone app. Any ideas would be welcome. I really don't want to have to phone or even e-mail SP unless I have too!
Hi Phil, yes it is a common problem which SP are taking a long time to sort out, they do know about it though.