@patrichurch Could be a lot of reasons.
send in the readings and hope your system is transmitting correctly, maybe the engineers did not set it up right, maybe you moved from another supplier??
@Yok The smart function probably will not work unless your Ovo meter was a Smets2 type. To read your meter,( not the hand held gadget) press it’s button to turn on the display, if it has a number pad press 9.
@WildeyMoo Eon smart meters may not work with SP, but SP definitely do have smart technology and will be able to read your meter later in 2020. Meanwhile your Eon Display unit will continue to show the meter readings without you going to the actual meter. Send in the manual readings to SP until they are able to read your smart meter remotely.
Can someone help please.
I have just moved over from Eon to Scottish Power and regretting it! I had a smart meter with Eon, dual fuel. This only gives one reading for electric and one reading for gas. However Scottish Power is asking on its website for a 2 line meter reading for electric and 1 for gas. I cannot enter a second line as do not have this.
I have tried the service centre telephone number every night this week and cannot get through, even after a call back option I'm still holding on the line for over 1 hour and no answer. I have also tried the webchat, and that's currently on 45mins without a reply....
I now want to cancel Scottish Power and move back to Eon due to the service of simply trying to supply the opening readings! Does anyone know how I can cancell within the 14days without having to stay on the phone all day?
@JoeM32 The first meter readings for a new account have to go in through customer services 0800 027 0072.
After that if you still have two boxes to fill for electricity put the reading in box 1 and fill box 2 with zeros.
You can call off a transfer because there is a cooling off period, but Im not sure what the rules are.