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Welcome to our support centre

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Boiler support 5 articles

Get help with your boiler.
Emergency 3 articles

Don’t panic in an emergency. Find relevant contact details for your area.
Our tariffs 9 articles

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Pay as you go 2 articles

Get support with your prepayment meters

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I didn't agree to the new tarrif!

by mazie in My Energy
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by Davc in My Energy
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by Davc in Smarter Energy
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by amyjake24 in My Energy
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by Davc in My Energy

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Did you know that you can manage your Bills & Payments online?

Check your balance/payment history
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Did you know that you can manage your Direct Debit online?

Change your monthly payment
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Did you know that you can check if you are eligible and request a Refund online?

If you pay by Direct Debit and wish to request a refund online now then please submit up to date meter readings to ensure your account balance is up to date. You will then be able to check if you are eligible from the meter reading confirmation screen.

Other payment types: Before we can answer any refund queries please submit up to date meter readings.

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Did you know that you can complete your home move online?

Just make sure you have up to date meter readings to hand.

If you are currently a ScottishPower customer and moving out your home:

Complete home move online

If you are moving into a home that is already supplied by ScottishPower?

Get a quote for your new home

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Thinking of leaving ScottishPower?

It's not too late to change your mind. If you are already an online customer why not see if you are on our best deal for you now.

Or if you do decide to leave us we think switching should be hassle free, view your Switching Progress Tracker to guide you through the process right until we close your account.

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Thinking of leaving ScottishPower?

If you decide to leave us we'll be really sorry to see you go but we think switching to a new supplier should be hassle free.

Learn more about the switching process, time lines and how to receive any refunds due.

Switching process

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What to do in an emergency

It's important not to panic in an emergency. Visit our emergency section for help and advice.

Emergency

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Boiler

You can check our boiler packages and get a quote or view more help and contact details in the link below.

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Did you know that you can find a solution online for issues with your PAYG device?

Please provide us with the details of your issue and we will help you get back in control of your energy as quick as we can.

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Did you know you can check to see if you are on our cheapest tariff online?

Select the link below to get a quote.

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Visit our Smart meter journey page to find out more

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Alternatively, select the link below to register your interest directly.

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Saturday 8:30am - 6pm
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Did you know that managing your account online allows you to:

Enter your meter readings
Manage your Direct Debit
View your bills and energy usage
Change your tariff
and more

Support Centre

Have you tried your online account

Get an up to date bill

Check if you're on the best deal

Moving home?

Manage your monthly payments

Suggested help topics

Bills, payments & refunds

Complaints

Moving home

Your meter readings

Smart meters

Online account

Closing account

Help paying your bill

More help with your account

Boiler support 5 articles

Emergency 3 articles

Our tariffs 9 articles

Pay as you go 2 articles

Still have questions? Ask the community

You’re not alone - simply ask, learn and share

Latest solutions

I didn't agree to the new tarrif!

How to pay without using direct debit

How do Smart meters actually communicate

Robbing people with false bills

Night rate not moving

Most helpful members

See how you can help others in the community >

Learn how to make your first post >

Still need help?

Please tell us your query

Log in

Web chat

Telephone

Recommended option

Log in

Did you know that you can manage your Bills & Payments online?

Web chat

Want to chat to us?

Sorry

Still need help?

Recommended option

Web chat

Recommended option

Log in

Did you know that you can manage your Direct Debit online?

Web chat

Want to chat to us?

Sorry

Still need help?

Recommended option

Log in

Did you know that you can check if you are eligible and request a Refund online?

Web chat

Want to chat to us?

Sorry

Still need help?

Recommended option

Log in

Did you know that you can complete your home move online?

Just make sure you have up to date meter readings to hand.

Web chat

Want to chat to us?

Sorry

Still need help?

Web chat

Want to chat to us?

Sorry

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Log in

Thinking of leaving ScottishPower?

Web chat

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Still need help?

Thinking of leaving ScottishPower?

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What to do in an emergency