Support Centre

Did you know that you can manage your Bills & Payments online?

• Check your balance/payment history
• Make a payment
• Change bank details & payment date
• Get an up to date bill

Did you know that you can manage your Direct Debit online?

• Change your monthly payment
• Change bank details & payment date

Did you know that you can check if you are eligible and request a Refund online?

If you pay by Direct Debit and wish to request a refund online now then please submit up to date meter readings to ensure your account balance is up to date. You will then be able to check if you are eligible from the meter reading confirmation screen.

Other payment types: Before we can answer any refund queries please submit up to date meter readings.

Did you know that you can complete your home move online?

Just make sure you have up to date meter readings to hand.

If you are currently a ScottishPower customer and moving out your home:

If you are moving into a home that is already supplied by ScottishPower?

Moving into a home that is already supplied by ScottishPower?

If you are moving into a home which we supply, we can set up your account in a few minutes online.

Just make sure you have this information at hand:

• Your new address
• The date you moved
• The meter readings for your new home on the day you moved
• Bank account details if you want to set up a Direct Debit at your new address

Thinking of leaving ScottishPower?

It's not too late to change your mind. If you are already an online customer why not see if you are on our best deal for you now.

Or if you do decide to leave us we think switching should be hassle free, view your Switching Progress Tracker to guide you through the process right until we close your account.

Thinking of leaving ScottishPower?

If you decide to leave us we'll be really sorry to see you go but we think switching to a new supplier should be hassle free.

Learn more about the switching process, time lines and how to receive any refunds due.

You can check our boiler packages and get a quote or view more help and contact details in the link below.

Did you know that you can find a solution online for issues with your PAYG device?

Please provide us with the details of your issue and we will help you get back in control of your energy as quick as we can.

Did you know you can check to see if you are on our cheapest tariff online?

Select the link below to get a quote.

Did you know that managing your account online allows you to:

• Enter your meter readings
• Manage your Direct Debit
• View your bills and energy usage
• Change your tariff
• and more