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Top Tips on How to Get Started

posted by  Eilidh | 8 months ago

First things first let’s get your profile fully set up, head over and pick your avatar…you can either upload one of your own or choose one from the selection we already have there (there’s loads to choose from)

We have four forum boards on the community: Welcome; My Energy; Smarter Energy and PowerUp.  The Welcome board is where we will post guides (like this one) on how best to use the community and get the most from it, along with giving you the chance to introduce yourself to your fellow members.  The My Energy board is where we hope members share advice on best practice for managing their energy accounts.  Smarter Energy is not only for chat on smart meters, we want to share energy efficiency advice, discuss the latest smart home technology and renewable energy generation. The PowerUp board is for discussion and questions surrounding our PowerUp product and how it turns the traditional way of paying for gas and electricity on it’s head.

If you’re looking for an answer to a specific question, we’d recommend trying the search function within the community first before posting your question on one of the forum boards.  The most relevant threads, posts and blogs will then appear – it’s likely one of your fellow members will have asked a similar question before and means you find the information you need faster.

If the answer you’re looking for isn’t there, post on the forum boards.  We’d love to hear your questions and help you find the answer you need.  Have a think of what board your question is best placed based on the summary of each of the boards above and ask away!  Please don’t share any of your personal information though such as account number or contact details.

Once a fellow member has responded to your question and provides you with the information you were looking for, thank them for their help by liking their response and marking it as an accepted solution.