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Hardship Fund

Are you struggling to pay your ScottishPower debt?

You could qualify for help from the ScottishPower Hardship Fund if you meet the terms and conditons and you’re receiving

  • Income Support,
  • Job Seekers Allowance,
  • Pension Credit, or
  • Employment and Support Allowance

You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.

Please note the terms and conditions are subject to change and you will be assessed to identify if eligible for the Hardship Fund when your application is reviewed.

How the ScottishPower Hardship Fund can help

Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a Hardship Fund to help them get their energy payments under control. The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.

Steps To Find Out If You Are Eligible

Step 1

Contact a recognised debt advice agency such as StepChange Debt Charity*. They’ll give you free, independent advice on money and debt, and advise you how to budget for your energy payments. They can provide further details of the ScottishPower Hardship Fund and advise if you should apply to Sigma Connected Support who administer it on ScottishPower’s behalf.

* Visit StepChange Debit Charity or call them on 0808 138 1111 lines open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. 

Step 2

Apply to Sigma Connected Support that administers the ScottishPower Hardship Fund. They will look at your circumstances and decide whether you are eligible to receive an award from the Fund towards your arrears. They will need evidence of financial hardship – for example, recent letters from the Department of Work and Pensions (DWP).

** Visit https://support.sigmaconnected.com/scottish-power-hardship-fund or call 0121 285 2595. Lines open Monday to Friday 8.00am to 5pm.

How Awards are Paid

If Sigma Connected Support decide you should receive a partial or full award towards the value of your arrears, your ScottishPower energy account will be credited with the award.

Awards will be paid once you commit to a payment arrangement for your ongoing energy use which will take into account the best payment and tariff options for your circumstances.

Sigma Connected Support will contact to you to confirm that any credit is applied to your account

Additional Contacts:

Contact National Debtline

National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust.

Phone: 0808 808 4000*

Website: www.nationaldebtline.org

Updated by spower | 1 Aug 22

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